| faisal | Date: Saturday, 2009-06-06, 3:22 PM | Message # 1 |
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Sergeant
Group: Administrators
Messages: 34
Status: Offline
| Call recording, as its name suggests, records, stores, and indexes calls for later retrieval. Storing the details of the call means you can search by date, time, queue dialled number, or agent. Calls can be recorded randomly, in bulk (all calls), or chosen by queue, dialled number, CLI or any combination.
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